Terms and Conditions

This document governs the use of the (“MyVitality”) Web Site.

This Agreement can be accessed at any time by clicking on the link in the footer of any page of the website. By using the site, you are accepting the following terms and conditions.

Acceptance of Terms

When you access this site, you acknowledge that you have read and agree to these terms and conditions. If you do not accept these terms and conditions, you should exit the site and refrain from placing any order.

Contract, Payment and Delivery

Orders will be accepted by MyVitality for delivery in New Zealand and Australia. Payment is to be made in NZ currency. Any contract arising from the use of this site is made subject to these terms and conditions and governed by the laws of New Zealand.

Product Availability

Products may be added to or removed from the website from time to time. While we do not accept liability for any loss arising from inaccurate information contained on the website, every reasonable effort will be made to keep the information up to date and accurate.


All prices are in New Zealand dollars (NZ$) and are inclusive of GST if any. Prices shown at the time of purchase are the prices you will pay. You may pay by Debit cards, Mastercard or Visa or internet banking or LayBuy, or Afterpay. No order shall be shipped until such time as payment has been made in cleared funds.


Products displayed on the MyVitality site can be purchased using secure merchant services. Your transaction and credit card details are not entered or recorded on our Site, you will be seamlessly transferred to the encrypted secure service to enter your Credit Card details for processing. Once we receive confirmation from the merchant services that your transaction has been approved, we will then process your order and ship your goods.

Redeem Codes

Our redeem codes will not automatically give you a rebate. This will be due to stock availability and demand.


MyVitality does not collect or store any full credit card information.

New Zealand Shipping

MyVitality New Zealand delivery service is prompt and efficient. We use NZ CourierPost for New Zealand deliveries and DHL for Australian deliveries.

Delivery time within New Zealand is generally 2-5 working days although rural delivery can take longer. Delivery time for Australia is between 4 to 6 working days.

Claims for non-delivery must be made within 10 days of order, as tracking beyond this time is not practical. We are not responsible for loss or damage to goods that are delivered to an incorrect address.

International Shipping

We ship internationally to Australia, Hong Kong, Mexico, India, Pakistan, Fiji, Indonesia, Malaysia, New Caledonia, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, Tonga, Vietnam

Duties and Tax:

Please make sure you are aware of your region’s tax laws as you will be responsible for the payment of any duties and taxes incurred at the border.  

You will be sent an email with your tracking number when your order is shipped, but you can contact us to help you at any time. 

International Shipping Rates and timing:

For Australian orders over NZD$150 qualify for free shipping. For orders less than NZD$150 the rate is NZD$15

For USA, Canada and Mexico orders over NZD$300 qualify for free shipping. For orders less than NZD$300 the shipping cost is NZD$40

For other Asia/Pacific countries that we ship to orders over NZD$250 qualify for free shipping. For orders less than NZD$250 the rate is NZD$30

Shipping rates may vary during promotion time. We will display the updated shipping rates on our website.

International orders are shipped using tracked, signature required international courier service. These parcels usually arrive within 5-7 days of processing.

Title and Risk

Goods are at our risk until the goods leave our premises for delivery to the address given in your purchase order.

Refunds & Returns Policy

MyVitality offers a 30 day money back refund or replacement if you are not fully satisfied with our products. In order to receive such refund or replacement you must return all unused or partially used products or used containers and the receipt for such order within 30 days from receipt of your order. This refund policy only applies to individual purchases and MyVitality reserves its rights to refuse such refund or replacement if it, in its sole discretion considers that you are abusing this refund policy.


MyVitality will replace any goods, which fail to comply with Consumer Guarantees Act 1993. Where the provisions of the Consumer Guarantees Act 1993 apply, these terms will be read subject to the application of that Act, and in the case of any conflict, the provisions of that Act will apply.

Limitation of Liability

To the extent permitted by law, and without limiting your rights under the Consumer Guarantees Act 1993, MyVitality excludes all:

Warranties, conditions and representation whether express, implied, statutory or otherwise, relating in any way to the site, your use of the Website and the information, products supplied, offered to be supplied or advertised or accessed through the site; and

Liability (including for negligence) to you or anyone else in respect of any loss or damage (including special, indirect or consequential loss or damage), costs and expenses suffered by you or claims made against you arising from or in connection with your use of the site and the information, products supplied, offered to be supplied or advertised or accessed through this site for any reason whatsoever (including negligence). Our maximum aggregate liability for any Product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.

Use of the Web Store Service by You

Your right to use the Web Service is personal to you. You may not authorise others to use the Service, and you are responsible for all of your own use of the Web Service. You may not download, modify, transmit, or otherwise use any material from the Web Service for public or commercial purposes.


MyVitlaity is the trade name of Mindspan Limited. The copyright and other intellectual property rights in the material contained in the Service are owned and protected by Mindspan Limited.

The material featured on this site is the copyright of MyVitality unless otherwise indicated. It may be reproduced free of charge in any format or medium, provided it is used for non-commercial, informational purposes only. This is subject to the material being reproduced accurately and not used in a misleading context. Where any of the copyright items on this site are being republished or copied to others, the source of the material must be identified, and the copyright status acknowledged. The permission to reproduce copyright protected material does not extend to any material on this site that is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned. For any other proposed use of the material on this site, please contact the website owner. Explain how and why you wish to use the materials. Please include your name, organisation, telephone number and email address.

Names, images, and logos

The names, images, and logos identifying MyVitality and any of its subsidiaries and third parties and their information, products, and services, are proprietary marks of MyVitality or third parties. If you have received approval to link to the MyVitality website you may use the logo in conjunction with the link only if you have received prior permission to do so. No other use of our logos, or any third party logos, accessed via this website, is permitted without prior approval from the relevant copyright owner. Requests for permission to use our logos should be directed to the website owner. Explain how and why you wish to use our logo. Please include your name, organisation, telephone number, and email address.

Linking to the website

You must ask permission to link directly to pages hosted on this site. Please contact the website owner. Explain how and why you wish to use the materials. Please include your name, organisation, telephone number and email address. 

External links on the website

We are not responsible for the content or reliability of linked websites and listing should not be taken as endorsement of any kind. We have no control over the availability of linked pages.

Website owner information

Mindspan Limited owns and operates this website:, and is located in New Zealand.

Contact Details

You can contact us in the following ways:

By phone: 0800 460 240

By post at:
PO Box 34483
Auckland 0746, New Zealand

By email

Subscription Detail

Discount or lock in a bundle price: With your subscription you either lock in a special bundle price or receive an additional discount of the percentage displayed on top of any “buy more and save” discount.

How it works: With your subscription, you will be sent your chosen products in the regular intervals that you have chosen. You will be automatically charged for the product on the set renewal period using your saved payment method.

Cancellation Policy: You can cancel your subscription any time by logging into your account and going to Subscriptions, you can email us at or you can call us on 0800 460 240 to cancel.

Making Changes: You can make changes to your subscription online by logging into your account, emailing us at or simply call us on 0800 460 240.